A common situation – bought shoes, demolished for more than 30 days (a period that is usually publicly set by the seller), and after that, after a relatively short period of time, the sole cracks, the leatherette or something else spreads.
So, the money paid corresponds to the deadline, for example, a little more than 30 days?
We explain on our fingers how to be in this situation.
Frankly speaking, from the manufacturer's point of view, shoes are an economically high-risk type of product due to the presence of many unpredictable factors that affect its premature wear:
- the shape of a person's foot, its correct location inside the product
- weather conditions
- chemical reagents that I sprinkle on roads
- the quality of the materials used in their production (which, sometimes, the manufacturer himself does not guess), etc.
Therefore, sometimes the cost of some types of shoes reaches considerable monetary equivalents relative to the average monthly salary of an ordinary person.
Their pricing system simply includes a certain amount of risks in them, based on the above factors that may lead to their execution.
So, in accordance with paragraph 12 of Article 20, "Consumer rights in the case of the sale of goods of inadequate quality" of the Law of the Republic of Belarus on Consumer Protection:
In the case when defects of the goods are detected by the consumer during the warranty period, the seller (manufacturer, supplier, representative) is responsible for the defects of the goods, unless he proves that they arose after the transfer of the goods by the seller to the consumer as a result of violation of the established rules of use, storage, transportation of goods or actions of third parties or force majeure.
Everything is clear here – this is the period, usually 30 days (from the beginning of the season), set by the seller when selling the product.
In the case when the warranty period is less than two years and the defects of the goods are discovered by the consumer after the expiration of the warranty period, but within two years from the date of transfer of the goods by the seller to the consumer, the seller (manufacturer, supplier, representative) is responsible for the defects of the goods if the consumer proves that the defects of the goods occurred before its transfer to the consumer or for reasons that arose before its transfer.
This means that if, for example, the sole of your shoe is cracked, even if you haven't worn it for two years and at the same time, you are sure that your influence in terms of improper operation of it is excluded , you can state (refer) to the fact that the element itself the shoe (in this case, the sole) had an inappropriate quality, which was a disadvantage of the product even before it was transferred to you when buying (as prescribed by Law).
The scheme defined by the law is quite clear, working and really protecting the rights of all consumers.
Unfortunately, many people just don't know about it or don't want to bother.
Of course, coming to the store, for example, after a year and a half, with the return of shoes with cracked soles, the seller will accept it without much enthusiasm, but he will accept it.
Improper shoe quality is not always obvious. In this regard, the seller is granted the right, when the consumer presents claims on the sale of shoes of improper quality to him, to check the quality of such shoes within 7 days.
If there are no questions, the seller returns the money to you in accordance with the specified receipt for the purchased product.
If the seller refuses to make a refund or replacement for a quality product, then do an independent examination and set all expenses for it for reimbursement.
Thus, from the above, everything boils down to the following.
If you purchased shoes and during the warranty period announced by the seller (30-90 days) any defect was revealed, the latter is obliged to either exchange it for a quality product or refund the money if it does not prove that this is your fault (improper operation, etc.). But usually, in this case, all issues are resolved in favor of the buyer without any problems.
But if the defect was revealed after this period of the warranty announced by the seller, but within two years, then it will be necessary to prove that the defects of the goods (which caused the defect) arose before its transfer to the consumer, already the buyer .
In such a situation, when the buyer returns the shoes, the seller usually (at the level of the store's merchandiser) conducts a visual inspection and, based on this, makes his verdict. In 90% of cases, the answer is as follows -The warranty period of 30-90 days has expired and everyone is free!
In this case, the seller relies more on your lack of awareness in these matters and on your unwillingness to contact you with these examinations, etc.
BUT, the seller must understand that if the buyer proves that the goods were still not of high quality, which led to a defect, the first one will have to, in addition to returning the money for the goods themselves, also cover all the costs (expenses) of the buyer for examination, transportation costs and other losses for organization of this process.
In some regions of Belarus, it is a little problematic to make an independent examination of non-food products, due to the lack of locally accredited forensic expert organizations and individual entrepreneurs engaged in this type of activity. Therefore, if necessary, you will have to contact certain regional or regional centers.
The list of structures of forensic expert organizations and individual entrepreneurs engaged in carrying out examinations of non-food products in the Republic of Belarus
Division/structure | Address | Phone |
Sector of special and technical expertise | Baranovichi, Korolyka str., 8a | (0163) 67-20-68 (0163) 67-20-71 (0163) 67-20-65 (0163) 67-20-68 |
Sector of special and technical expertise | Bobruisk, Gorky str., 1 Pushkin str., 110 Gorky str., 1 | (0225) 73-25-24 (0225) 73-27-60 (0225) 73-26-33 (0225) 72-65-01 (0225) 73-25-24 |
Technical Expertise Department | Brest, Gogol str., 75 | (0162) 30-20-09 (0162) 30-21-50 |
Technical Expertise Department | G. Vitebsk, Gagarina str., 12 | (0212) 49-55-83 (0212) 49-55-46 |
Department of Construction, Technical, commodity and Economic expertise | Gomel, Rechitskaya str., 1a | (0232) 20-81-24 (0232) 31-09-31 (0232) 22-35-80 (0232) 51-29-18 (0232) 22-76-53 |
Department of Construction, Technical, commodity and Economic expertise | Grodno, ave. Cosmonauts, 60 | (0152) 50-61-50 |
Sector of special and technical expertise | Lida, Krasnoarmeyskaya str., 1 | (0154) 65-50-52 |
Management of repeated examinations | Minsk, Kalvariyskaya str., 43 | (017) 308-61-16 (017) 308-61-18 (017) 308-61-97 (017) 308-61-25 (017) 308-61-24 (017) 308-61-13 (017) 308-61-14 |
Customs laboratory | Minsk, Mogilevskaya str., 45, bldg. 4 | (017) 218-94-75 (017) 218-94-62 |
Department of Construction, Technical, commodity and Economic expertise | Minsk, Platonov str., 10 | (017) 270-64-38 (017) 270-64-82 |
Department of Construction, Technical, commodity and Economic expertise | Minsk, ul. Prytytsky, 60, bldg. 4 | (017) 270-63-28 |
Commodity Expertise Department | Minsk, ul. Prytytsky, 60, bldg. 4 | (017) 308-62-80 |
Laboratory of methodological support of forensic activities | Minsk, Filimonov str., 25 | (017) 308-60-15 |
Department of Construction, Technical, commodity and Economic expertise | Mogilev, Gagarina str., 58a | (0222) 42-06-36 (0222) 42-63-09 |
Sector of special and technical expertise | G. Mozyr, Leninskaya str., 2, Kotlovets str., 14 | (0236) 20-51-57 |
Sector of special and technical expertise | Molodechno, lane. Partizansky, 1 | (0176) 70-64-49 (0176) 50-08-74 |
Sector of special and technical expertise | Novopolotsk, Druzhby str., 4 | (0214) 50-53-23 |
Contacting one of the expert organizations, it is advisable to first make a preliminary examination (the expert will determine at the preliminary stage whether a conclusion will be given in your favor or not - the estimated cost is from 0 to 50 rubles) and already on the basis of it to make an examination (usually up to 90 rubles).
Yes, the cost of expertise is not a cheap pleasure, which in most cases scares consumers away. But in the end it justifies itself, because the seller subsequently reimburses all these costs.
Previously, before making a decision to submit shoes for an independent examination, we also advise you to contact your local executive committee, the department/Department for Consumer Protection, or the Public Association "Belarusian Society for Consumer Protection" in your region (http://bozp.by /). Perhaps at their level it is possible to solve this issue and there will be no need to "rush" around the country in search of one of the right offices.
If the seller was sure that all buyers in such situations would do an independent examination, he would more closely assess all subsequent economic consequences for himself and would make more adequate decisions at his level, without any redirection somewhere.
In fact, in most cases, people just don't want to get involved with this procedure, and in vain! This gives only certain bonuses to the seller if there are hidden defects in the shoes he sells.
If the marriage of the sole is on the "face" or if someone has saved on the material, then why should you be responsible for it and overpay.
If the situation cannot be resolved in any way, you have the right to apply for protection of your rights in:
- local executive committee (department of trade and services)
- public association of consumers
- court
The sole of the shoe cracked - what to do: a guarantee under the law - Something like that!
Татьяна
Administrator
12 дней, это конечно не срок для носки, даже для не самого хорошего качества обуви. Подойдите к продавцу и по-людски попробуйте разрешить вопрос. Все люди и все всё обычно понимают (продавцы узнают свою обувь и без чеков, если не хотят испоганить свою репутацию). Если со стороны продавца будут необоснованные претензии, зайдите в местный исполком, в отдел по защите прав потребителей и объясните ситуацию.
Мария
Administrator
Анастасия
Administrator
Самый оптимальный вариант для Вас, обратится сразу в местную промышленно-торговую палату при вашем исполкоме (везде такая структура при местном муниципалитете есть). Там вам сделают визуальную оценку и укажут перспективу по благополучному решению вопроса для вас, в случае решения проводить экспертизу. Т.к. срок эксплуатации уже достаточно продолжительный, будет уделяться внимание износу в том числе, что может сыграть не в вашу пользу, если % износа будет высокий. Если вы всё-таки предполагаете, что дело в качестве изделия (с учётом того что возможно мало носили её) попробуйте обратиться сюда - http://bozp.by или поищите любую другую организацию, обладающей правом (лицензией) на осуществление данного вида деятельности.
Ольга
Administrator
Если вы действительно покупали эту обувь в этом магазине, то навряд ли продавцы будут опровергать это, даже если чека не будет. Думаем и коробки с опознавательными знаками их продукции достаточно будет. Вопрос по подтверждению даты приобретения без чека. Могут по базе (1 С и т.п.) пробить сами и выяснить, когда приобреталась обувь, а могут и … ручник включить. Хотя у них такая возможность есть. Если дата подтвердится, то вполне можете рассчитывать на возврат, но, опять же, если их (продавца) визуальный осмотр подтвердит брак обуви. А это мало вероятно – из практики по такому сроку. Если не вернут, то в таком случае экспертизу придётся делать Вам за свой счёт с последующей компенсацией этих расходов продавцом (если подтвердится брак).
Попробуйте обратится в местную торгово-промышленную палату (вашего города). У них есть структура по оценке и экспертизе непродовольственных товаров. Там оценят визуально и скажут, есть ли смысл делать её Вам.
Наталья
Administrator
Татьяна
Анастасия
Какие должны быть мои действия при том что я сама проживаю в другом городе и даже область другая. (магазин в Барановичах, а сама в Новогрудке). В какой исполком обращаться и т.д. Я не против обратится с независимой экспертизой за свои деньги( может подскажете где ее делают).Спасибо.
Administrator
Юлия
Administrator
Татьяна
Administrator
Если вы не повлияли на это (порчу подошвы), т.е. правильно эксплуатировали её, а дело в качестве материала, используемого при её изготовлении, то конечно ДА - можете вернуть, ссылаясь на п. 2 статьи 20 «Права потребителя в случае реализации товара ненадлежащего качества» Закона РБ О защите прав потребителей.
Повлияли ли вы на то, что подошва треснула, оценивайте сами, вам видней. Визуально оцените. Если дело в качестве подошвы, а не в других факторах, думаем это будет видно невооружённым взглядом.
Вероника
Administrator
Если будет доказано, что треснутая подошва является производственным дефектом (к примеру, за счет низкокачественного сырья используемого при её производстве), то это однозначный возврат.
Из практики, скажем вам, что срок подошвы в 90 дней это не срок для её износа. Если вы на неё не оказывали сознательного воздействия (ломали, резали, вбивали гвозди и т.п.), что её привело в негодность, то правда однозначно за вами.
Обратитесь, в начале, в отдел по защите прав потребителей при вашем местном исполкоме разъяснив им ситуацию. Далее сделайте независимую экспертизу и по её заключению получите всё возмещение.
Обычно по подошве продавцы стараются решать на месте эти вопросы, понимая, в большинстве случаев, все последствия для себя.
Анастасия